RETURN POLICY

Return Policy

We value your shopping experience and want you to be fully satisfied with your purchases. To ensure your rights are protected and to provide maximum convenience, we have established the following return policy:

  1. Return Conditions:

    • The product must be in its original condition, unused, and undamaged.
    • Original proof of purchase (order number, invoice, etc.) must be provided.
    • Return requests must be submitted within the specified timeframe.

  2. Return Period:

    • You may request a return within 30 days of receiving the product.
    • Requests beyond the return period may not be eligible for a refund or return.

  3. Return Process:

    • To initiate a return, please Contact Us customer service team and provide relevant order and product information.
    • We will guide you through the return request process and provide the necessary details and return address.
    • Please ensure the product is properly packaged and returned using a secure and reliable shipping method.

  4. Refund Processing:

    • Once we receive and confirm that the returned product meets the return conditions, we will process the refund as soon as possible.
    • The refund will be issued using the original payment method you used for the purchase.
    • The refund processing time may vary depending on the payment institution, so please be patient.

  5. Special Circumstances:

    • For certain products (e.g., personalized or special-order items), there may be different return policies. Such policies will be clearly stated at the time of purchase.
    • For any quality issues or shipping errors with the product, please contact us promptly, and we will provide a replacement or refund solution.

Please note that the return policy may be subject to adjustments based on different product categories, promotional activities, or special circumstances. We recommend carefully reading and understanding the specific details of the return policy before making a purchase.

If you have any questions or need further assistance regarding the return policy, pleasefeel free to contact our customer service team. We are here to provide you with support and assistance.

Thank you for your understanding and support!